Simply put, facilities management is the maintenance of platforms in operational condition. In a nutshell, outsourcing typically involves 3 tasks: incident response, basic maintenance of your platform, and occasional upgrades.
In short, it enables a company to keep its platform always available, and in the event of downtime of your favorite foodtech like Deliveroo, the outsourcer intervenes to keep this downtime as short as possible.
The main advantage of working with an outsourcer is that you get on-demand access to a team with experienced profiles, at a more reasonable cost than you would by recruiting your team.
Companies face several different challenges:
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CHALLENGES |
DIFFICULTIES ENCOUNTERED |
OUTSOURCING OPPORTUNITIES |
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Recruiting your team |
More and more tech companies are snapping up Devops talent, and are prepared to make any concessions for an experienced profile. | You have access to the best profiles when you need them. |
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Control costs |
In an uncertain economic climate, committing yourself to recruiting very expensive and demanding profiles is a strong choice, as it leaves little room for recruitment errors. | On average, using an outsourcer costs less than building up an in-house team. On-call duty and all related administrative management are handled by the partner. |
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Managing team skills |
If you've recruited an experienced Devops, he'll certainly want to carry out certain tasks but not others, and some companies will be prepared to offer him this segmentation. If you've recruited a less-experienced DevOps person, he or she won't be able to solve all the problems or will take longer to solve them. |
Outsourcers offer a wide range of profiles and services to address all or part of your tech needs, depending on the challenges you face. |
Although many players exist, only a few have taken the "info-partner" turn.
The traditional outsourcer is often perceived as mere insurance, or at best as an external manager. Companies now have too many technical issues on which their business cruelly depends to neglect them.
Companies whose business model is based solely on technology cannot rely on a traditional outsourcer. Tech choices are all highly strategic, and bad decisions pay a high price:
Technical choices are now strategic choices. It's time to choose your "info-partner" (outsourcer 2.0) as your best friend. These criteria were selected following 3 years of discussions with customers about their challenges and what they expect from an outsourcer.
An outsourcer is no longer a traditional insurance company that steps in when the platform is unavailable. The outsourcer must now act as a true strategic advisor. Here are just a few of the services we offer:
By definition, it's easier to insure a car that never leaves the garage than one that's in daily use.
Many traditional outsourcers lock down production to prevent any risk of incidents or disturbances on the platform. So you need to ask your outsourcer every time you go live.
All partnerships are based on trust rather than control. The idea is not to take as many risks as possible on the platform, and therefore on your business, but to offer a secure framework to enable you to go into production as you wish, autonomously and freely.
It's your platform, your business, and it's up to us to adapt to let you accelerate.
We're all familiar with the experience of calling your telephone operator, only to be greeted by a stranger who asks you more questions about you and your background and then transfers you to another department, which in turn tells you that you're in the wrong department.
There's no such thing as "everyone will find the solution" outsourcing. Everything has become more complex, and you need answers that integrate your business challenges. It's essential to rely on an "info-partner" who assigns you an identified contact person with a deputy.
Here are a few examples of indicators that will help you define whether this criterion is OK. An info-partner that :
Today's businesses have very specific needs and challenges, in an increasingly volatile economic context.
Transparency must be measured in terms of the services we provide and the deliverables we deliver:
Here are a few examples of indicators that will help you define whether this criterion is OK. It's an outsourcer that :
Every incident or alert is the symptom of a technical or procedural problem. So every alert or incident must be taken as a warning and a real threat to the business.
The info-partner acts as an advisor, carrying out post-mortems to drive continuous improvement. The same incident should never occur twice for the same reason.
Here are a few examples of indicators that will help you determine whether this criterion is met. It's an outsourcer who :
Choosing an outsourcer means making a long-term commitment to a trusted strategic partner. Today, it's essential to surround yourself with one, and you now have all the keys you need to find one.